Ein Flugausfall kann nicht nur ärgerlich sein, sondern auch finanzielle Folgen haben. Glücklicherweise haben Passagiere oft Anspruch auf eine Entschädigung. In diesem Artikel erfahren Sie alles Wichtige zum Thema, einschließlich der Erstellung eines wirkungsvollen Musterbriefs für die Entschädigung bei Flugausfall auf Englisch. Wir werden uns eingehend mit den notwendigen Schritten und Formulierungen beschäftigen, um Ihre Chancen auf eine erfolgreiche Geltendmachung zu maximieren.
Warum ein Musterbrief für die Entschädigung bei Flugausfall auf Englisch?
Wenn Ihr Flug gestrichen wurde oder sich erheblich verspätet hat, ist es wichtig, Ihre Rechte zu kennen. Oftmals ist die Fluggesellschaft verpflichtet, Ihnen eine Entschädigung zu zahlen, insbesondere wenn der Ausfall nicht auf außergewöhnliche Umstände zurückzuführen ist. Die Verwendung eines gut strukturierten Musterbriefs für die Entschädigung bei Flugausfall auf Englisch erleichtert den Prozess erheblich. Dies ist besonders hilfreich, wenn Sie international mit Fluggesellschaften zu tun haben, die möglicherweise eine Kommunikation auf Englisch bevorzugen oder verlangen.
Der Hauptzweck eines solchen Musterbriefs ist es, klar und prägnant alle relevanten Informationen aufzuführen, die die Fluggesellschaft benötigt, um Ihren Anspruch zu bearbeiten. Dies umfasst Details wie:
- Ihre Flugdaten (Flugnummer, Datum, Strecke)
- Ihre Buchungsreferenz
- Die Art des Problems (z.B. Flugausfall, Verspätung)
- Das Datum und die Uhrzeit des ursprünglichen Fluges
- Die Dauer der Verspätung oder die Information über den Ausfall
- Eine klare Forderung nach Entschädigung
Die sorgfältige Zusammenstellung dieser Informationen in Ihrem Musterbrief ist entscheidend für eine schnelle und positive Bearbeitung Ihres Anliegens. Ein professionell verfasster Brief zeigt, dass Sie Ihre Rechte kennen und diese ernsthaft verfolgen.
- Reichen Sie Ihren Anspruch zeitnah ein.
- Sammeln Sie alle relevanten Dokumente.
- Formulieren Sie Ihre Forderung klar und sachlich.
| Grund für Entschädigung | Mögliche Anspruchshöhe |
|---|---|
| Flugausfall (unter 3 Stunden Vorankündigung) | Bis zu 600€ |
| Flugverspätung von über 3 Stunden | Bis zu 600€ |
Beispiel: Flugausfall aufgrund technischer Probleme
Dear Sir/Madam,
Subject: Compensation Claim - Flight Cancellation due to Technical Issues - Booking Reference [Your Booking Reference]
I am writing to claim compensation for the cancellation of my flight, [Flight Number], from [Departure Airport] to [Arrival Airport] on [Date]. The scheduled departure time was [Scheduled Departure Time].
Unfortunately, the flight was cancelled [mention time of cancellation notice, e.g., less than 24 hours before departure, or upon arrival at the airport] due to technical problems. As a result of this cancellation, I was [briefly describe the inconvenience, e.g., significantly delayed, forced to book an alternative flight, incurred additional expenses].
According to Regulation (EC) No 261/2004, passengers are entitled to compensation in cases of flight cancellations or significant delays that are not caused by extraordinary circumstances. I believe that technical issues not inherent in the normal exercise of the activity of the air carrier and which could not be avoided even if all reasonable measures had been taken do not constitute extraordinary circumstances.
I kindly request that you process my claim for compensation amounting to [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. I have attached copies of my booking confirmation and boarding pass for your reference.
I look forward to your prompt response and the settlement of this claim within 30 days.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Beispiel: Flugverspätung über 3 Stunden
Dear Sir/Madam,
Subject: Compensation Claim - Significant Flight Delay - Booking Reference [Your Booking Reference]
I am writing to claim compensation for the significant delay of my flight, [Flight Number], from [Departure Airport] to [Arrival Airport] on [Date]. The scheduled departure time was [Scheduled Departure Time], but the flight eventually departed at [Actual Departure Time], resulting in a delay of [Total Delay in Hours] hours.
This delay caused considerable inconvenience, including [briefly describe inconvenience, e.g., missed a connecting flight, missed an important meeting, incurred extra costs for accommodation].
As per Regulation (EC) No 261/2004, passengers are entitled to compensation for flights delayed by three hours or more upon arrival, unless the delay is caused by extraordinary circumstances. I believe that the reason for the delay, [mention the reason if known, e.g., operational issues], does not qualify as an extraordinary circumstance.
Therefore, I kindly request compensation in accordance with the regulation, which is [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. Please find attached my booking confirmation and boarding pass.
I expect a response and the settlement of my claim within 30 days.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Beispiel: Überbuchung des Fluges
Dear Sir/Madam,
Subject: Compensation Claim - Flight Overbooking - Booking Reference [Your Booking Reference]
I am writing to claim compensation for being denied boarding due to the overbooking of flight [Flight Number] from [Departure Airport] to [Arrival Airport] on [Date]. My scheduled departure time was [Scheduled Departure Time].
Despite having a confirmed booking and arriving at the gate on time, I was informed that the flight was overbooked and I was denied boarding. I was subsequently rebooked onto a different flight with a significant delay of [Delay in Hours] hours.
Under Regulation (EC) No 261/2004, passengers denied boarding due to overbooking are entitled to compensation. I was not offered the opportunity to voluntarily give up my seat for compensation.
Therefore, I am requesting compensation for the denied boarding, which amounts to [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. I have enclosed copies of my original booking confirmation and any documentation provided at the airport.
I look forward to your swift resolution of this matter.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Beispiel: Flugumbuchung durch die Airline ohne Zustimmung
Dear Sir/Madam,
Subject: Compensation Claim - Unilateral Flight Re-routing - Booking Reference [Your Booking Reference]
I am writing to claim compensation due to a significant and unilateral re-routing of my flight, [Flight Number], from [Departure Airport] to [Arrival Airport] on [Date]. The original scheduled departure time was [Scheduled Departure Time].
The airline changed my flight to [New Flight Number] departing at [New Departure Time] and arriving at [New Arrival Time], resulting in a substantial difference in arrival time compared to my original booking. This re-routing caused me [briefly describe inconvenience, e.g., significant disruption to my travel plans, additional costs].
As the re-routing was made without my express consent and resulted in a significant alteration to my journey, I believe I am entitled to compensation under applicable passenger rights regulations.
I am requesting compensation for the inconvenience and disruption caused by this re-routing, amounting to [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. Please find attached my original booking confirmation and any communication regarding the re-routing.
I anticipate your positive response and settlement of this claim.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Beispiel: Streik des Airline-Personals
Dear Sir/Madam,
Subject: Compensation Claim - Flight Cancellation due to Airline Staff Strike - Booking Reference [Your Booking Reference]
I am writing to claim compensation for the cancellation of flight [Flight Number] from [Departure Airport] to [Arrival Airport] on [Date]. The scheduled departure time was [Scheduled Departure Time].
The flight was cancelled due to a strike by the airline's own personnel. While I understand that strikes can occur, I believe that a strike by the airline's own staff does not necessarily constitute an "extraordinary circumstance" as defined by passenger rights regulations, especially if the airline could have foreseen and mitigated the impact.
As a direct result of this cancellation, I experienced [briefly describe inconvenience, e.g., significant delay, additional expenses].
Therefore, I kindly request that you consider my claim for compensation, as stipulated by Regulation (EC) No 261/2004, amounting to [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. My booking confirmation and boarding pass are enclosed for your review.
I look forward to your prompt and favorable response.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Beispiel: Flugverspätung aufgrund von Schlechtwetter, aber nachweislich vermeidbar
Dear Sir/Madam,
Subject: Compensation Claim - Flight Delay due to Weather (Potentially Avoidable) - Booking Reference [Your Booking Reference]
I am writing to claim compensation for the delay of flight [Flight Number] from [Departure Airport] to [Arrival Airport] on [Date]. The scheduled departure time was [Scheduled Departure Time], and the flight eventually departed at [Actual Departure Time], resulting in a delay of [Total Delay in Hours] hours.
While the flight was initially reported as delayed due to adverse weather conditions, I have reason to believe that this was not an unavoidable circumstance that prevented the flight from operating. [Provide any evidence or reasoning, e.g., "Other flights from the same airline and to similar destinations departed on time," or "The weather conditions improved significantly later in the day," or "Information available at the time suggested the weather would not be severe enough to cause such a long delay."].
According to passenger rights regulations, compensation is due for delays exceeding three hours, unless the delay is caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken. I believe that in this instance, all reasonable measures were not taken.
Therefore, I request compensation for the significant delay, amounting to [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. Attached are my booking confirmation and boarding pass.
I look forward to your detailed explanation and the settlement of my claim.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Beispiel: Streik bei der Flugsicherung
Dear Sir/Madam,
Subject: Compensation Claim - Flight Delay due to Air Traffic Control Strike - Booking Reference [Your Booking Reference]
I am writing to claim compensation for the delay of flight [Flight Number] from [Departure Airport] to [Arrival Airport] on [Date]. The scheduled departure time was [Scheduled Departure Time], and the flight eventually departed at [Actual Departure Time], resulting in a delay of [Total Delay in Hours] hours.
The delay was attributed to a strike by air traffic controllers. While strikes by third-party service providers like air traffic control can be considered extraordinary circumstances, I would like to draw your attention to the fact that under EU law, airlines are still obliged to take all reasonable measures to minimize the impact on passengers. If alternative arrangements could have been made or if the strike was foreseeable and not managed effectively, compensation might still be due.
I experienced significant inconvenience due to this delay, including [briefly describe inconvenience].
Therefore, I kindly request that you review my claim for compensation under Regulation (EC) No 261/2004, amounting to [State the amount, e.g., €250, €400, or €600 depending on the distance of the flight]. My booking confirmation and boarding pass are attached for your reference.
I trust you will give this matter your full attention and provide a prompt resolution.
Sincerely,
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
Die Verwendung eines Musterbriefs für die Entschädigung bei Flugausfall auf Englisch ist ein mächtiges Werkzeug, um Ihre Rechte geltend zu machen. Denken Sie daran, alle relevanten Informationen sorgfältig anzugeben und Ihre Forderung klar zu formulieren. Mit diesem Leitfaden und den bereitgestellten Beispielen sind Sie gut gerüstet, um erfolgreich eine Entschädigung für Ihren Flugausfall zu erhalten.